Services That Support and Strengthen Clients’ Facility Projects.
AES provides services and support for our vast array of integrated security solutions. We understand that having a proven track record of reliable services and support available is what our customers benefit most from. Selecting the right services to maintain clients’ integrated security solutions that secure facilities and people is just the start of the process. To meet client expectations, our diversified services support our customers’ facility projects by taking the complexities out of designing, integrating, installing, documenting, testing & commissioning, training, and supporting their integrated security solutions. This is what helps us stand out as an industry leader!
By working closely with owners, design consultants, and architectural and engineering teams, our team of security system design experts is able to ensure that the security systems are designed to meet the specific needs and requirements of each project. The focus on scalability, resilience, and compliance ensures that the security systems will be effective over the long term and will meet industry standards and regulations.
Our security experts specialize in working directly with developers, building owners, and architectural and engineering teams. To design scalable, resilient, and compliant security systems. That advance clients’ objectives, operational requirements, and physical and technical security factors at every project phase.
Security System Integration
Our system design teams provide professional security system integration that protects people, data, and property by merging physical security and other facility systems using our world class control systems. Full system integration increases protection efficiency, strengthens security, and expands overall safety.
Security System Integration
Our security experts provide professional security system integration that protects people, data, and property. By merging physical security and other facility systems into a tailor-made, cost-effective system. That increases protection efficiency, strengthens security, and expands overall safety.
The combined years of experience of the AES implementation teams ensure that each installation is reliable, cost effective and of the highest quality ensuring compliance with client expectations and standards. We are experienced at implementing upgrades to live sites with minimum impact to ongoing site operations and existing security systems.
AES’s fully trained team of qualified engineers carries out reliable, cost-effective, expert systems installation, meeting the high international standards of every client. For the upgrade of existing sites, we minimize the disturbance of ongoing business operation while providing quality security systems and equipment required to provide integrated turnkey security solutions.
Without proper documentation it is not possible to ensure that the agreed system is built and installed according to client requirements. Design drawings and specifications are used throughout the project and updated to “as built’s” on completion. Test plans, procedures, and acceptance documentation are used to track the installed system throughout the delivery phase. Operational and maintenance documentation ensures that the client will be able to utilize the system and maintain the secure environment into the future
Documentation must be produced to support all phases of the commissioning process. Typical documentation includes as-built drawings, operating, training, and maintenance manuals, pre-installation and acceptance testing documentation, as well as any factory testing reports.
Testing & Commissioning
At the completion of a project installation we employ a testing and commissioning process that utilizes fully documented detailed procedures to configure, inspect, check, and test project operational components and the system integration. Our process ensures all security equipment firmware and IT equipment software are up to date with the latest releases. Included in the process is inspection of labeling of cables and installed equipment components to ensure they correspond to details of as-built drawings and documentation.
Testing & Commissioning
We employ a testing and commissioning process that applies detailed and fully documented techniques to configure, inspect, check, and test a project’s operational components and integrated system. Our process ensures all security equipment firmware and IT equipment software are up to date with the latest releases. In addition, our work includes thoroughly cleaning all of the installed equipment, and labeling cabling and equipment components to ensure they correspond to as-built drawing details and documentation.
AES factory-certified personnel provide operational and maintenance training including system operation, configuration, user-level systems programming, troubleshooting, routine maintenance procedures, and support. If required AES can provide “train the trainer” programs to ensure that the client will be self sufficient maintaining their sensitive systems into the future
AES’s factory-certified personnel provide our clients’ key personnel with operational and maintenance training including system operation, configuration, user-level systems programming, troubleshooting, routine maintenance procedures, and support.
quality after sales service and support
AES Security Solutions include a 1-year, comprehensive warranty plan with parts, labor, and next day on-call support, Monday to Friday excluding holidays. We also offer more robust options such as guaranteed onsite response times and 24/7 service depending on client preferences. These same services are available as extended service packages after the expiration of the first year coverage.
quality after sales support
AES’s turnkey solutions as a standard are provided with a 1-year, comprehensive warranty plan, including parts, labor, and 24-hour, on-call next-day support Monday to Friday excluding holidays. We also offer as an option 2 to 4 hours of onsite service, 24/7, and extended warranties. After the warranty period AES offers options, including service based on service calls and additional costs for parts and labor. Our support is provided by our highly trained team to quickly remedy any issues or failures.